He learns that Samy, while in charge of front of house, only has one server on shift at a time. Samy tells Gordon that he doesn't tell Amy about problems with dishes, as she does not deal with criticism well. Throughout his lunch, Gordon discovers additional problems. Lastly, the salmon burger comes overcooked and poorly presented. Despite the menu advertising the dish as freshly made, Gordon learns from Samy that the raviolis are actually store-bought frozen pasta. The red pepper ravioli exhibits a sweet and spicy flavor, which Gordon finds "confusing". Additionally, he finds the combination of condiments (bacon, mushrooms, bleu cheese, garlic aioli, and white truffle oil) to be odd. The blue ribbon burger, which was ordered medium rare, is served with the burger nearly raw, while the bun is soaked with grease, dripping when Gordon takes a bite. After 75 minutes, he receives the fig and pear prosciutto pizza, which he finds to be too sweet. Gordon is put off by the length of time he spends waiting for his food. However, he becomes wary when Amy describes the Yelp reviews as "lies", when Amy refers to her and Samy's cats as "three little boys stuck in cat bodies", and especially when Amy and Samy admit to closing the restaurant whenever either of them cannot be there. While discussing the restaurant's problems with Amy and Samy, he samples a slice of cake, made by Amy, that he finds delicious. He is shocked by the cleanliness, hygiene, and organization of the kitchen, believing it to be a joke. Gordon is impressed with the restaurant's decor and the cleanliness of the dining room. Amy threatens to call the police and insults the other customers, as the camera crew escort the customers out of the restaurant.
This causes Samy to lash out at the customer and order them to leave, as well as pay for the drinks they received, but the customers refuse as they have not received their food. One customer complains to Samy that he and his friend have waited over an hour for one pizza. Another instance shows him telling a customer who dislikes his salad dressing to know what they like to eat before they order it. Samy displays poor customer service, such as telling the camera crew that he will tell anyone who doesn't like Amy's food to leave. Two years ago, Yelp users and other bloggers began writing negative reviews of the restaurant, which Amy and Samy believe are lies.ĭuring dinner service, the camera crew documents slow wait times, as the kitchen, under Amy's leadership, only prepares one ticket at a time. Amy runs the kitchen, while Samy runs the front of house. It was Amy's dream to open a restaurant, and the couple invested over a million dollars. Amy and Samy Bouzaglo, husband and wife owners, opened the restaurant in 2006.
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