

All returns can be indicated beforehand with THE MERCHANT customer service department. In accordance with the Distance Selling Regulations 2014, the customer has the right to a cooling off period of fourteen (14) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. We can only accept returns with proof of purchase and a completed returns form. Please include the completed returns form and proof of purchase when returning any goods.

Mongose fire ball full#
For returns received after the 30 day period a gift voucher for full purchase price will be offered if goods are in a re-saleable condition. Simply complete a returns form, send your items back to us in re-saleable condition and a full refund or exchange will be made. We offer an extended 30 day return or exchange policy.
